FAQ

How do I Contact you?

You can reach us by phone at (250)656-2402 or toll free within BC at 1-888-656-2402. You can also fill out our general inquiry form or reach us by email at sales@vanislecontainers.com.

Ordering

How do I place an order?

First, you need to determine which size of container you are looking for and whether you are looking to rent or purchase. If you need assistance determining which size will suit your needs, we can help you figure it out. Then send us an email or give us a call in the office and we will set up a delivery for you.

How do I rent a container?

We will ask you for some information in order to set up a rental account and will provide you with a quote for the rental costs and a delivery estimate. We will ask you for some information about your site and when you would like to have your container arrive. Then we will make the arrangements with the appropriate freight company to have your rental container brought to your site. Once your container has been delivered, we will issue you a rental invoice for the cost of your first month’s rent and the delivery cost. You will receive an invoice for the rental cost once a month until you are ready to return your container. Your final rental invoice will include any rental charges up to the day we pick up your container, as well as the freight charges to return the container to our yard.

How do I buy a container?

Once you have determined which size of container you wish to purchase, contact us to place your order. We will ask you for some information about your site so that we can determine the most cost effective method of delivery and we will make the arrangements with the appropriate freight company. Once your container has been placed on your site, we will issue you an invoice for the purchase.

What information will you need from me?

We will ask you for your billing address and phone number, as well as the address for container delivery and a contact phone number where we can reach you quickly in case any issues arise before or during delivery. We will also ask you a few questions about your site so that we can determine the best way to deliver your container.

How do I pay for my container?

We accept business and personal cheques, Visa, Mastercard and cash.

What if there is a problem with my container?

Van Isle Containers stands behind all of the products we rent and sell. We do our best to ensure that every container leaving our yard is in good working order, but should an issue arise, please let us know. We will do everything we can to ensure that you are completely satisfied with your container.

What do I do when I’m ready to send my container back?

Contact us two to three days in advance to let us know that you are nearly ready to return your rental container. We will make the arrangements to have it picked from your site.

Delivery

How will my container be delivered?

We can deliver your container with a tilt deck ramp truck or a crane truck. Both trucks have certain abilities and limitations, so we will work with you to determine which vehicle will be most effective on your site. We will ask you questions about your site and where you want to have the container placed in order to determine which vehicle to send out with your container.

How soon can my container be delivered?

We will arrange delivery of your container as quickly as possible. Ideally, placing your order a few days to a week in advance will allow us to book a time for delivery that fits conveniently into your schedule. Wait times for delivery do vary according to bookings and container availability. If we have your container in stock for a local delivery, we can usually have it on your site within a day or two. If you need a container on short notice, give us a call. We can often accommodate same day deliveries.

How much will my delivery cost?

At the time of booking, we will give you a delivery estimate. We do our best to provide you with as accurate a quote as possible.

Do I need to be on site for the delivery?

We would prefer that somebody be on site for the delivery in order to ensure that your container is placed exactly where you want it. If this is not possible, other arrangements can be sometimes be made.

How do I prepare my site for the container?

There is very little site preparation necessary; however, the surface that you place your container on should be fairly level and firm. Surfaces such as gravel, asphalt, cement or pavement work very well to support the container. Your container can also be placed on grass or dirt provided that it is not too soft and that there is adequate drainage. Be sure that the spot you choose for placement is not too close to any other structures and that there are no vehicles blocking access for the truck.

I have purchased a container, are you able to move it around for me?

We work with a number of talented freight companies who move our containers for us. You can check our resources page or give us a call for their contact information. If you wish to have one of our rental containers moved to another site, please contact us in the office to make the arrangements.

Products and Services

What can I expect my container to look like?

All of our rental containers will arrive on your site with a high security lock box. We maintain the containers to ensure that the door seals are in good working order and that your door is easy to open and close. The containers will be clean and dry inside and will not leak. We also ensure that when your container arrives it will be free of graffiti.

Do you provide a lock?

We do not provide rental locks, but we do keep some high security locks in stock that you may purchase if you wish. As you hold the only keys for your lock, you can be sure that nobody else will have access to your belongings. Be sure to keep a spare key in a safe place for this same reason.

How secure is the container?

The only simple way to gain access to the container is through the door. With the addition of a high security lock and/or lock box, your belongings will be quite safe from theft or vandalism.

Modifications

Can you provide custom finishes or modifications to my container?

Van Isle Containers can customize your container to suit your needs. For a look at some of the custom finishes and modifications that we have completed in the past, browse through our modification page. If you don’t see what you want, give us a call, we would be happy to discuss other possibilities with you.

How much do custom modifications cost?

The price of custom finishes and modifications vary greatly. Give us a call and we would be happy to go over your list of specifications and provide you with a quote to complete the work.